Ensure Your Patients Love Your Waiting Room

The waiting room in hospitals and clinics is one of the first chance for managers to tell their patients that they care about them. And yet, many patients believe that their time in the waiting room is the worst part of going to a clinic or hospitals. The fact is most of these waiting rooms are rows and rows of antimicrobial chairs, with old magazines, and a television tuned to the national news.

Make patients feel appreciated

by gauging feedback from patients regarding their expectation

Upgrade the style & color of the furniture

by knowing what changes make your patients feel more comfortable

Stop spreading negative experience

by giving your patients a voice before they write review online

XP TouchFree™ - Touchless Smiley Feedback Terminal

Collect feedback right after point of service with TouchFreeXPress™ – the world’s first and only touchless feedback kiosk. This is the game-changer feedback kiosk. Simply manage question of multiple touchpoints and locations. Change questions remotely on an e-ink to monitor your customers satisfaction.

XP Cast™ - Smiley Feedback Terminal

Wireless terminals with three smiley buttons to discover the reason behind your customers’ dissatisfaction. Portable and easy to set up feedback kiosks at any touchpoint. A hassle-free solution to stay in touch with your customers and collect feedback. Ask the customer to input their feedback about a particular question at each feedback kiosk and effectively capture what your customers think.

XP Cast™ - ABC Choices Feedback Terminal

Same idea as smiley terminal but smarter. When you are looking for additional information and precise answer, switch from smiley buttons to a multiple-choice button.

AppTablet

Use app if you want to enable your customers to provide opentext comment. This additional input that you collect will complement and help you discover what elements of your service are causing dissatisfaction.

XP Poll™ - Chip & QR Code

Display feedback QR Code in any digital and physical location that matter to you. With our simple and cost-effective solution using QR code and chip enabled labels, you can complement other feedback collector channels at every single touchpoint to drive better response rates, quality data, and get your customers feedback in essential moments.